We are very sorry that you had to face a negative user experience. We take care of our users and strictly adhere to our warranty obligations.
You have the opportunity to contact our service center for diagnostics and product services. Also, if it is more convenient for you, you can contact the sales representative where the product was purchased.
In order to use the services of our service center, you need to first fill out the standard "Repair application" form, which is available in the Feedback section of the official "HATOR" website, and wait for a reply letter with detailed information and details: https://hator.gg/ua/feedback/
Important:
The warranty does not cover any product damage caused by improper installation, assembly, accident, misuse, natural disaster, insufficient or excessive power supply, abnormal mechanical or environmental conditions, and any unauthorized disassembly, repair or modification. This limited warranty is void if the product has not been used in accordance with the accompanying instructions or if the product has not been used for its intended purpose.
